What does Estate Cleaning Involve?
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What can I do if there is a problem with graffiti?
Who will check that these works are being done?
Who Manages the Cleaning on my Estate?
What are the Estate Cleaning Hours of Operation?
Contact Us
The Estate Cleaning section is organised into area teams. Each team is responsible for cleaning a number of estates and maintaining them to a high standard of cleanliness, and each estate has a designated cleaner.
Estate Cleaners work from 7:30am - 3:15pm Monday - Thursday, and 7:30am - 3:00pm Friday.
Estate Cleaners are responsible for changing light bulbs that are no higher than 8 foot. If over 8 foot, please report to the call centre (see email below) or call the call centre on 020 8356 3691
Click here to report a light out: repairs.rcc@hackneyhomes.org.uk
The estate cleaning department operates a weekend cleaning service. The weekend service visit recognised hot spots, and responds to emergencies when required on Saturdays and Sundays. If you need to report a problem on your estate to the weekend cleaning team, please call 020 8986 7738.
Please note, this number is to be used for weekend emergencies. If you have a cleaning issue in your area during the week, please contact your local area supervisor or area manager (Insert link to manager's telephone numbers - Managing cleaning on estates).
Weekend Estate Cleaners Working Hours 7:30am - 3:15pm Saturday - Sunday
An intensive clean of walls, internal glass of windows, balustrades, skirting boards and light fixtures is undertaken on a 16 week cycle.
What can I do if there is a problem with graffiti?
If you see anyone deliberately causing damage or graffiti, please report them to us. We welcome any information that could lead to those people being charged with the costs rather than the costs falling upon the residents.
Offensive and hate crime graffiti is removed within 3 hours of being reported during normal working hours . All other graffiti is expected to be removed within four working days.
Please report graffiti to the Contact Centre on 020 8356 3691 or email repairs.rcc@hackneyhomes.org.uk
Who will check that these works are being done?
Estate Cleaning supervisors are on estates every week monitoring the standards of cleanliness and the work being carried out by the estate cleaners. Estate Supervisors carry out cleaning inspections. These inspections will capture any areas that may need redressing, and remedial cleaning work will take place in order to bring cleaning standards back up to standard.
Please feel free to contact your Area Supervisor who will be happy to meet with you at a mutually convenient time on your estate, should you have any questions or concerns about cleaning.
In addition to the checks carried out by Area Supervisors, Estate Inspectors carry out inspections on the standards achieved by the estate cleaners.
The inspections team will inspect housing blocks and estates on a monthly basis, produce reports and record the information.
Managers and supervisors are notified of all tasks that have received a fail grade and these areas are rectified.
Who Manages the Cleaning on my Estate?
Each estate has a designated estate cleaner, Area Supervisor and Area Manager.
Click here to view contact telephone numbers for estate cleaning managers.
Please feel free to call and request a call back, or call our support team number on 020 8356 1722 for any advice or assistance with estate cleaning matters.
Estate Cleaning Operational Hours
Estate Cleaners Working Hours
Estate Cleaners work from 7:30am - 3:15pm Monday - Thursday, and 7:30am - 3:00pm Friday.
Estate Cleaners Emergency Weekend Services
7:30am - 3:15pm Saturday & Sunday
Office Opening Hours
Estate Environment offices opening times: 8:00am - 17:00pm Monday - Friday
Contact Us
Telephone: 020 8356 1722
Emergency Cleaning: 020 8986 7738
Email: EES@hackneyhomes.org.uk
Report a Light Out repairs.rcc@hackneyhomes.org.uk
Report Graffiti repairs.rcc@hackneyhomes.org.uk
Report dumped rubbish repairs.rcc@hackneyhomes.org.uk