Your Tenancy
In this section you will find information about your Hackney Homes tenancy.
If you ever have any questions, you can phone or visit one of the Neighbourhood Offices. You'll also find the Tenants' Handbook. is a useful source of information.
In this section you'll find information about:
Tenancy Services
We aim to provide servicves that help residents maintain and understand their tenancy. These services are provided through our five Neighbourhood Housing Offices.
Our approach is to…
- Provide advice about the options that are available to a tenant who wants to move home
- Maintain a waiting list of tenants who have asked to move to another Hackney Homes property and/or a Housing Association property
- Assess the level of housing need and use a band system to prioritise applications and to find homes first for people in greatest need
- Advise applicants of their allocated banding
- Accompany you on visits to new homes, provide you with a copy of Minimum Letting Standard and answer any questions you have
- Confirm the waiting time for any outstanding works needed in the property
- Visit new tenants shortly after they move in and to help with any questions they have about their new home
- Provide new tenants with advice and information about the conditions of tenancy, services provided, paying rent, reporting repairs and planned improvements
- Provide new tenants with: two sets of door keys; keys to lockable windows; a copy of the tenancy agreement; a copy of the Tenants’ Handbook; various useful advice leaflets; information about housing benefits; and an up-to-date inspection record for any gas installations provided by Hackney Homes;
Our service standards…
- We will investigate, process and action all requests for changes of tenancy and notify all residents of decisions reached within 10 working days. This includes assignment, succession, name changes, joint tenancy and discretionary tenancies
- We will respond to requests to make improvements or alterations within 15 working days
- We will respond to applications to move home within 10 days and confirm the outcome within 10 days
- We will review all re-housing applications annually
- We will visit all tenants within 20 working days of moving into a new home
- We will start investigations within 3 days of receiving a report of an illegal/unauthorised/abandoned vehicle
- We will work with Hackney Council to remove abandoned vehicles within 10 days
- We will process and register parking applications within 10 working days of receipt
- We will review our parking waiting list every 2 years
- We will undertake estate inspections not less than once a month to identify illegal/unauthorised parking
- We will start investigations within 24 hours of receiving a report of an illegal/unauthorised/abandoned vehicle