Neighbourhood Housing Offices
Your neighbourhood team is responsible for all the tenancies in the area where you live. If you have a query about any aspect of your tenancy or just need some general advice about your housing situation, you should phone or visit your Neighbourhood Housing Office. We'll always try and give you an immediate answer, but if we can't, we'll look into the matter and get back to you quickly.
If you come to the office it is a good idea to phone and make an appointment to be sure that a member of the team is free to see you when you arrive.
The services we provide at the Neighbourhood Housing Offices include:
- Tenancy management, including giving tenancy advice and dealing with issues between neighbours such as harassment, anti-social behaviour and nuisance.
- Rent and service charge management.
- Helping with Housing Benefit and Council Tax Benefit claims and providing welfare advice.
- Arranging transfers and exchanges of homes.
- Advice and information on all services provided including maintenance, estate management, cleaning and repairs.
Hackney Homes works with a number of partners to deliver this service to residents.
All our neighbourhood offices are accessible and comply with standards set by the Disability Discrimination Act.
If, however, you have a disability which is making it difficult to access your local Neighbourhood Office, we can arrange a home visit for you to help with your enquiry. Contact your local office for further details.
If you have a hearing problem, please contact the minicom phone number for your neighbourhood office.
North East Neighbourhood Office (Stamford Hill)
North West Neighbourhood Office (Stoke Newington)
Homerton Neighbourhood Office
Shoreditch and Queensbridge Neighbourhood Office
Whiston Road Sub Office
North West Neighbourhood Office (Stoke Newington)
Homerton Neighbourhood Office
Shoreditch and Queensbridge Neighbourhood Office
Whiston Road Sub Office
North Area
Clock House
149 Stamford Hill
London N16 5LG
149 Stamford Hill
London N16 5LG
- Opening hours: Monday - Friday: 9am - 5pm
- Tenancy queries: 020 8356 4440 (Mon-Fri 9am - 5pm)
- Minicom number: 020 8356 3594 (Mon-Fri 9am - 5pm)
- Email: Neighbourhoods@hackneyhomes.org.uk
- You can book repairs over the phone by calling 0208 356 3691 Monday to Friday, 8am-7pm and Saturdays 9am-1pm. You can also report emergency repairs using this number 24 hours a day, 7 days a week.
- Customer service points are available at Clock House, Woodberry Down and Nightingale
Central Area
Stoke Newington Municipal Offices
Stoke Newington Church Street
London N16 0JR
Stoke Newington Church Street
London N16 0JR
- Opening hours : Monday - Friday: 9am - 5pm
- Tenancy queries: 020 8356 4440 (Mon-Fri 9am-5pm)
- Minicom number: 020 8356 3597 (Mon-Fri 9am - 5pm)
- Email: Neighbourhoods@hackneyhomes.org.uk
- You can book repairs over the phone by calling 0208 356 3691 Monday to Friday, 8am-7pm and Saturdays 9am-1pm. You can also report emergency repairs using this number 24 hours a day, 7 days a week.
92 Well Street
London E9 7JA
London E9 7JA
- Opening hours: Monday - Friday: 9am - 5pm
- Tenancy queries: 020 8356 3330 (Mon-Fri 9am-5pm)
- Minicom number: 020 8356 7822 (Mon-Fri 9am - 5pm)
- Email: Neighbourhoods@hackneyhomes.org.uk
- You can book repairs over the phone by calling 0208 356 3691 Monday to Friday, 8am-7pm and Saturdays 9am-1pm. You can also report emergency repairs using this number 24 hours a day, 7 days a week.
South Area
31 De Beauvoir Road
London N1 5SJ
London N1 5SJ
1 Cropley Street
London N1 7PT
London N1 7PT
- Opening hours: Monday - Friday: 9am - 5pm
- Tenancy queries: 020 8356 3330 (Mon-Fri 9am - 5pm)
- Minicom number: 020 8356 6701
- Email: Neighbourhoods@hackneyhomes.org.uk
- You can book repairs over the phone by calling 0208 356 3691 Monday to Friday, 8am-7pm and Saturdays 9am-1pm. You can also report emergency repairs using this number 24 hours a day, 7 days a week.
- Customer Services points are available at Cropley Street, Whiston Road and 31 De Beauvoir Road
Whiston Road Sub Office
2 Whiston Road
London
E2 8BW
- Opening hours: Monday - Friday: 9am - 5pm
- Tenancy queries: 020 8356 3330 (Mon-Fri 9am - 5pm)
- Email: Neighbourhoods@hackneyhomes.org.uk
- You can book repairs over the phone by calling 0208 356 3691 Monday to Friday, 8am-7pm and Saturdays 9am-1pm. You can also report emergency repairs using this number 24 hours a day, 7 days a week.