Useful contacts

Hackney Council Services

  • Hackney Service Centre 020 8356 3000
  • Housing and Council Tax Benefit 020 8356 3399
  • Council Tax Queries 020 8356 3154
  • Domestic Violence Unit 0800 056 0905
  • Noise reporting 020 8356 4455
  • Roads maintenance (gullies and drainage) 020 8356 2897
  • Rubbish Collection/Recycling 020 8356 6688
  • Stray Animals (Animal Warden) 020 8356 6688
  • Street Lighting 020 8356 2897
  • Bulky Waste/Street Cleaning (five free items per visit) 020 8356 6688 (Wasteline)
  • Debt Counselling 0870 126 4013

Gas

  • Leaks (TRANSCO) 0800 111 999
  • Gas Servicing (Hackney Homes) 0800 199 124

Emergency and Essential Services

  • Police/Fire/Ambulance - emergency 999
  • Social Work Emergency Service 020 8356 2300
  • Sewerage (Thames Water) 0845 920 0800
  • Stuck in a lift 020 8356 4443 (operated 24hr everyday with a one hour response)

Support Services

  • National Debt Line 0808 808 4000
  • Age Concern 0800 917 9830
  • DirectGov
  • Community Legal Advice
  • CrackDown project freephone 0800 073 1779
  • Coldline Emergency Helpline 020 7241 2299
  • Hackney Handyvan Referral Scheme 020 8356 2085
  • Hanover in Hackney 020 8525 5001. (Sheltered Housing and Support Service)
  • Help the Aged 020 7278 1114
  • Tenancy Support Service:for North East and North West Neighbourhoods contact New Islington Hackney Housing Association 020 7254 1286 for Homerton, De Beauvoir and Queensbridge, and Shoreditch contact SHP 0800 783 8993

Other Useful Contacts

  • Citizens Advice Bureau 0870 126 4013
  • Domestic Violence Advice (Nia Project) 020 7683 1210 or 1270
  • Hackney Action for Racial Equality 020 7241 2244
  • Hackney Disability 020 7923 1962
  • Local Government Ombudsman 0845 602 1983
  • Hackney Police 020 7739 1212
  • Street parking permits 020 8356 8877 (contact your Neighbourhood Office for estate parking permits)

Tenant Services

  • Resident Participation General Enquiries 020 8356 7845