Anti-social behaviour

We want you to feel safe and secure in your home and your community. If you find your quality of life is being affected by anti-social behaviour or harassment, staff at your Neighbourhood Office can give you support and advice.

Report anti social behaviour online by clicking on the link below.  All information will be treated confidentially.  Information will not be disclosed to a third party without your consent.  You may complete the form anonymously is you wish to do so.

You can report any incidents of anti social behaviour by texting the following number: 0752 7385 603
Estate Safety officers will respond to your text message within 24 hours.  All reports made will be treated confidentially.

If you experience anti-social behaviour during the night and are unsure of where to turn; you can now call Hackney Homes’ Out of Hours helpline. Trained officers on duty will provide support, advice and a response to low level anti-social behaviour issues and concerns you may have, in the strictest of confidence.

The number to call is 020 8356 3310 which you can access between 7pm and 5am, seven days week.  Remember you can still report any issues or concerns you may have during the day through your local neighbourhood office

Hackney Homes is committed to ensuring that you feel safe and secure in your home and on your estate, therefore Out of Hours is a new service provided for you.  To determine the level of demand for this service, Out of Hours will operate for six months initially, from 21st September 2009.

For more detailed information about the Out of hours helpline, download the information leaflet below.

You can also call Domestic Violence & Hate Crime Team Helpline on 0800 056 0905 Monday to Friday 9.30am to 5pm.

If you have any comments regarding the out of hours service, please contact Hackney Homes Estate Safety Manager Wayne Hylton on Tel:0208 356 1905.

If you are frightened because of offensive or abusive behaviour towards you, please get in touch with your Neighbourhood Office. We will need details of the problem so you should keep a diary of events. We will advise you on what to do and give you whatever support we can. Of course, if a crime has been committed, you should contact the Police as well.

If a problem is between neighbouring tenants and it involves a breach of the Tenancy Agreement, we can take legal action against the offending tenant. We take cases of harassment, including racial harassment, very seriously. If the problem is with a private household we will give you advice and support on what you can do. You can also get advice from a solicitor.

If you think a neighbour is the victim of anti-social behaviour and is in need of help, we may be able to approach them and discuss their needs. We will treat whatever you tell us as confidential.

We will not normally move you but will try to sort the problem out. However, if there is clear evidence that you or a member of your family are in danger we may be able to help you transfer to another property.

Anti-social behaviour is any behaviour which harms the quality of life of residents in an area, causing distress or alarm. It includes noise, drug dealing, theft, vandalism and prostitution. It also includes harassment and hate crime.

We will take tough action against anti-social behaviour. We consider this a high priority.  If we receive a complaint about the anti-social behaviour of a neighbour, any member of their household or a visitor, we will investigate the problem thoroughly and will take appropriate action. This could be a warning letter, an injunction, or even eviction.  In serious cases, Hackney Homes and the Council can apply for an anti-social behaviour order. We will work with other agencies to deal with such behaviour, including the Police (if you agree).

We will evict you if you or anyone living, lodging with or visiting you is convicted of harassment or drug dealing.