Get Involved
About our commitment
Find out how to get involved
What you can expect (service standards)
TRA Central Calendar
Find out how to get involved
What you can expect (service standards)
TRA Central Calendar
Hackney Homes is committed to encouraging residents to get involved and take part in decision- making to make sure we provide the services you want.
Hackney Homes is actively working to build more ways for residents in all areas of Hackney to have their opinions represented on a permanent basis.
The Resident Participation Team provides support and advice to resident groups and they can help you become more involved in all things Hackney Homes. Contact the team today to find out more.
View the Resident Involvement structure
Read the latest Get Involved Newsletter
Join the Housing Views Team
Get involved in your neighbourhood
Get involved at home
Come along to a community event
Read the latest Get Involved Newsletter
Join the Housing Views Team
Get involved in your neighbourhood
Get involved at home
Come along to a community event
Resident Involvement
We aim to give residents the chance to have a say in decisions that affect their homes and environment.
Our approach is to…
- Support and encourage residents to play a part in influencing decisions made about their homes and living environment
- Ensure that residents who want to get involved are aware of the opportunities to do so
- Explain how our decisions have been influenced by resident feedback and consultation
- Record your preferences for how you’d like to get involved
- Ensure residents receive clear and timely information about housing services and are directly involved in evaluating the service provided
- Encourage and support the empowerment of residents and build the capacity of individuals and groups
- Ensure resident involvement reflects the diverse communities in the borough
- Be innovative and encourage involvement amongst traditionally under–represented groups
- Involve residents in walkabouts and mystery shopping to monitor and improve the condition of estates and services provided
- Ensure that resident groups receive relevant training and other resources available to support them
- Dedicate space to resident issues on the Hackney Homes’ website www.hackneyhomes.org.uk and in Hackney Homes News
Our service standards…
- We will consult with residents and undertake an annual review of the resources and support available for resident involvement
- We will monitor the Resident Participation Compact every six months, reporting back to the Resident Liaison Group. In addition, one annual meeting of the Resident Compact Review Panel will be held to formally review the content
- We willaim to improve resident satisfaction with our participation opportunities
- We will collect 10p from tenants’ rents each week to fund the Tenant Levy. This fund will be distributed to registered Tenant and Resident organisations, according to criteria set by the Tenant Levy Steering Group
- We will publish an annual report detailing the expenditure funded by the Tenants’ Levy
- We will circulate the minutes of the Tenants’ Levy Steering Group, by hard copy or email within 15 working days of the meeting
- Hackney Homes’ staff will attend the quarterly Enhanced Tenant and Resident Association (TRA) meetings; take the action notes and agree these with the Chair
- Estate Managers will initiate action on all action points within 3 working days of TRA meetings. A response will be given for all queries raised at the meeting within 15 working days
- Neighbourhood Panels, special interest groups, TMOs and the Leaseholder Forum will be invited to send a representative to the bi-monthly Resident Liaison Group (RLG) meeting
- We will circulate minutes of the RLG meeting by hard copy or email within 15 days of the meeting
- Estate Managers will contact all TRAs in their area at least once a month (in addition to attending the quarterly Enhanced TRA meetings); arrange visits within 5 days of a TRA’s request; and confirm action in response to telephone calls from the TRA, in writing, within 10 working days
- New Estate Managers will make contact with TRAs in their management area within two weeks of starting employment
- New Estate Management Team Leaders will make contact with TRAs in their area within four weeks of starting employment;
- All information to be discussed at formal Hackney Homes meetings with resident groups will be made available, by hard copy or email at least 10 working days before the meeting