Our Mission: To deliver excellent, accessible services and quality homes that people want to live in.
Reasons for Monitoring PerformanceCo-regulation requires landlords and tenants to work more closely together than ever before in scrutinising the delivery of regulatory standards and local offers.
All social landlords have to report on their performance against the six regulatory standards, which came into force in April 2010.
In addition to this, Hackney Homes, Hackney Council and a number of social landlords in the borough have agreed a common set of service standards for all tenants in Hackney, known as the Hackney Offer.
The Hackney Offer (PDF, 296.5KB)
Hackney Homes also report on a set of indicators known as Business Critical Indicators (BCI's). BCI's are a set of important indicators, that has been agreed by Hackney Homes and the Council and forms an essential part of Hackney Homes Delivery Plan. The BCI's allows our stakeholders to monitor Hackney Homes performances across a range of services.
Hackney Homes Delivery Plan 2013/14 (PDF, 513 KB)
A tenant scrutiny panel has been implemented for the core purpose to monitor Hackney Homes against the agreed offer. This includes the scrutinising of performance.
The role of the scrutiny panel is to scrutinise performance in relation to the Hackney Homes local offer and to work with Hackney Homes to introduce service improvements which will benefit all residents. They are independent and will bring their experiences of being tenants in Hackney to identify workable solutions. Based on their findings they will agree with officers within Hackney Homes a programme of service improvements which they will then monitor.
In order to achieve this, we have set out our performance against the areas that residents informed the Council and Hackney Homes as being important.
In a number of surveys, residents said that they required:
a) a quick and reliable repairs service
b) a quick and effective response to anti-social behaviour
c) cleaner and more attractive surroundings
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The tenants scrutiny report is reported quarterly 4 times a year and consists of three distinct areas:
- Performances on the Regulatory Standards
- Performances on the Tenants Local Offer
- Performance against Hackney Homes Delivery Plan Business Critical Indicators (BCI's)
Hackney Homes' Performance Team is responsible for the collection of this information and the provision of it to the Board, Senior Management team and to Hackney Council.
The performance monitoring year is based on the financial year from 1 April to 31 March.
Download the quarterly reports issued by the Performance team:
Quarter 1 - June 2012 Report
Quarter 2 - Sept 2012 Report
Quarter 3 - Dec 2012 Report
You can view performance reports for previous years here
Contact usThe Performance team provides a range of performance management functions within Hackney Homes.
If you require any further information, please contact the Hackney Homes Performance team by: