Performance
Hackney Homes publishes performance data monthly. This data is used to monitor how we are performing and also to set future targets. To allow us to show how we are providing services to you, we need to measure what it is we are doing. Some of the key performance areas measured and monitored include:
- Amount of rent collected every month
- Time taken to carry out repairs
- Resident satisfaction
The Strategic Plan sets out Hackney Homes' vision for the next five years (2008-2013). It looks beyond the basic services, to the wider contribution that Hackney Homes can make to the quality of life for residents in their homes and neighbourhoods.
Hackney Homes produces an end of financial year report and financial statement to cover the year preceeding.
The performance reporting periods are linked to our business planning process and our submission requirements to various governmental bodies. This requires us to report performance and financial information in financial years which begin in April and end the following March.
Download the full performance digests
These digests are issued monthly by the Performance team.
April 2009 May 2009 June 2009 July 2009 August 2009 September 2009 October 2009 November 2009 December 2009Read previous performance reports here
If you have a query about Hackney Homes performance or if you would like to provide feedback about any of the information listed above, please contact the Performance team.
- Phone 020 8356 3864
- Email Housing.Performance@hackneyhomes.org.uk or
- Write to Performance, 136-142 Lower Clapton Rd, London, E5 0QD