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Dates for planned walkabouts

For more information regarding the walkabouts contact Johanna Evans, Communal Neighbourhood Officer on 0208 356 3960.

What is the procedure for the 184 Planned Walkabout Programme work?

Before starting any neighbourhood walkabout, agreements on the timetable of specific dates must be made between Hackney Homes Property Services, Housing Management and the Neighbourhood Residents panels.  

1. Neighbourhood Panels are responsible for identifying who will represent the area on the "walkabouts" and will be expected to contact TRAs and TMOs in order to arrange suitable representation and to notify them of the agreed dates.  It is important that residents are happy with whoever is attending to undertake the initial identification works.
2. Councillors will be notified of the dates agreed and expected time that each particular estate is going to be visited by the PS lead officer.
3. Neighbourhood Housing officers are tasked with leading this part of the process.

Where a Neighbourhood Panel requests an alternative method for the production of the works programme e.g. postal survey to residents/TRA's Hackney Homes Property Services and Neighbourhood Housing Officers will work with the Panel to produce the works programme.

Whilst it is impractical for all residents to be directly involved in the decision making the TRA may wish to ask all residents for suggestions that can be taken into account on the inspection.

Following the completion of each neighbourhood walkabout, Hackney Homes Property Services officers will be responsible for providing a description of works agreed on each estate which will include an estimated cost.  

1. A detailed spreadsheet of locations/works description and budget estimates will then be presented to the next available Neighbourhood Panel for approval.  
2. Works may total more than the available budget, therefore, Hackney Homes Property Services officers will present proposals that are achievable within the budget with reserve lists.  
3. Removed works will be held on a reserve list for inclusion in subsequent years or recommended for future planned works programmes.  Neighbourhood Panels can consider and change if they want to.

Lists of proposed works will be provided to be placed on notice boards allowing a further opportunity for residents to comment.  This will be undertaken by the TRAs where they exist and Estate Managers elsewhere.

Works Programmes will only be implemented following Panel approval - the only exception to this approval process would be if officers deemed works as essential or if Panels delay approval impacting on budget spends.

Following Panel approval, the works programme must be checked for any works that require notification to leaseholders.  Where necessary Section 20 notices will be issued before any works orders are issued.

The lead officer will ensure that regular progress reports will be provided to each Neighbourhood Panel meetings.

• Satisfaction surveys to cover all stages of the process
• Partnering approach to working practices with new Partnering Contractors, to improve turn round and quality of estimates and works process
• Reporting to Panels of local KPIs (quality/time/budget)

1. All neighbourhood inspections will take place at the start of each year between April and July. The order of the inspections will be rotated so that the same neighbourhoods are not left until last each year. Representative residents identify works/ issues for resolution and officers prepare proposals and cost estimates. Resident panels then assess and prioritise works proposals for the financial year.
2. Available budgets will be made known as soon as possible to enable forward planning. As mentioned above, works requested in previous years but not completed can be rolled forward and undertaken early in the year.
3. The aim of this planned works programme is to improve the communal environment on our estates, promote the "good place to live theme" and assist in reducing crime and the fear of crime.
4. Working in partnership with residents a significant number of improvements can be implemented and general planned repairs actioned.  Residents are empowered to be actively involved with the decision making process from the works identification through to the approval of spend against a budget. The process is therefore fair, open and accountable.
5. Panels will receive their plan of works approximately six weeks after the last date of their walkabout.
6. A lead officer for this programme will be allocated to ensure that this commitment is met and that updates are provided throughout the year for neighbourhoods.
7. Identified works that are beyond the scope of the current budget will be rolled forward to become the first call on the following year allocation or, where appropriate, to put into planned maintenance programmes
8. In the future, it is intended that a plan be developed, in consultation with residents for each estate that defines a desired condition and layout (timescale to be agreed). Works from various programmes including this one, can then be judged against the plan to ensure they contribute to its achievement.
9. Works identified that are considered to be of a Health and Safety nature are reported directly to the repairs call centre and actioned under the reactive repairs works budgets. These will be made safe within agreed and required response times, i.e. within 2 hours, 24 hours or 5 days dependant on issue. Follow on repairs or replacement works could be undertaken under this programme or where appropriate and affordable under a future planned maintenance programme.

• Road tarmac repair, up to 50 sq.m
• Footpath repair, up to 40 sq.m
• Upgrading external wall pack lighting units
• Upgrading of stairwell and balcony bulkhead lights
• Re-painting of existing fencing
• Replacement of damaged boundary fencing (not property dividing fencing)
• Installation of new security fencing
• Installation of steel bollards (black)
• Replacement of damaged concrete bollards with steel type
• Boundary wall brickwork repairs
• Demolition of pram sheds, up to 15 units,
• Demolition of brick built bin chambers
• The provision of decorative bin enclosures and bulk waste area
• Re-glazing of communal windows and fire doors
• Installation of anti-vandal polycarbonate security glazing within communal areas
• The installation of decorative steel panels as a replacement for glazed communal area windows on open balconies
• Re-painting of garage doors
• Replacement of garage doors and frames
• Guttering and rainwater pipe repairs/renewal
• Redecoration of staircases
• Redecoration on specific areas of balcony soffits
• Redecoration of communal entrance doors/canopy
• Redecoration of external bin chamber doors
• Redecoration of internal communal doors
• Reglazing balcony panels
• Apply parking restrictions, double/yellow lining
• Marking out and numbering of parking bays
• Installing new Marley H/D floor covering to communal area walkways
• Replacement of damaged wall tiles in communal areas
• Installation of Gerda barrier gates
• General guttering repairs and maintenance on low rise blocks, maximum 3 floors
• Installation of speed ramps on estate roads
• Small landscaping projects up to a value of £10k.

• Installing new or repairing CCTV equipment
• Installing new or repairing Playground equipment
• Installing new or repairing controlled door entry systems
• Large estate road resurface schemes
• Large estate footpath renewal schemes
• Major roof repairs