- How are estimated service charges calculated?
- Why is it important for Leaseholders and Freeholders to pay their Service Charges?
- How can I pay my service charge?
- Can I view my service charge documents online?
- What should I do if I can't pay the charge?
This 
booklet provides information about how the estimated service charges for leaseholders for 2011/12 were calculated.
booklet provides information about how the estimated service charges for leaseholders for 2011/12 were calculated. When leaseholders and freeholders fall into arrears with the payment of their service charges it puts a strain on the services we provide.
Service charges can be paid in a variety of ways, including online. Pay my service charges.
You can also setup a 
Direct Debit for service charge payments. Complete the form and send it back to us (address details located on the form) so we can setup your Direct Debit for you.
Direct Debit for service charge payments. Complete the form and send it back to us (address details located on the form) so we can setup your Direct Debit for you.Yes you can view your service charge documents online by visiting the Service Charges page.
For help with using this online tool, you can download the Service Charges Online user manual.
If you are having trouble paying your service charges, please contact us as soon as possible and we will help you manage the situation.
If you fail to pay your service charges, Hackney Homes will have no choice but to pursue collection of this money and we use an external team of solicitors to pursue non-payers. If you don't pay then it can cost you more in the long run because of the legal fees you will have to pay. Legal action can result in a damaged credit status and may affect your ability to obtain credit in the future.
Leaseholders should be aware that in some circumstances non-payment of service charge and/or ground rent can result in the forfeiture of the lease. This means that you will lose your home but will not be compensated for it.