Leasehold Liaison Officers
By working with our partners Pinnacle, Pathmeads and Mouchel Parkman, Hackney Homes have made another improvement to our services by introducing Leasehold Liaison Officers (LLOs) in each of the five neighbourhoods.
We did this in consultation with the Borough wide Leaseholder and Freeholder Forum and North East Leaseholders Association. This will ensure consistent, improved customer service and provide value for money for our leaseholders and freeholders.
Contacts
De Beauvoir and Queensbridge Neighbourhood Office
Ade Jacobs, phone: 020 8356 6639 or email
Ade Jacobs, phone: 020 8356 6639 or email
North West Neighbourhood Office
Clive Green, phone: 020 8356 6385 or email
Clive Green, phone: 020 8356 6385 or email
Shoreditch Neighbourhood Office
Marie-Teclaire Ngangoum, phone: 020 8356 6737 or email
Marie-Teclaire Ngangoum, phone: 020 8356 6737 or email
North East Neighbourhood Office
Diana Otieno, phone: 020 8356 6539 or email
Diana Otieno, phone: 020 8356 6539 or email
Homerton Neighbourhood Office
Sandra Titre, phone: 020 8356 7857 or email
Sandra Titre, phone: 020 8356 7857 or email
The role of the LLOs is to:
- Act as a link between the Neighbourhood Office and Leasehold and Right to Buy Services
- Liaise and lead on more complex leasehold queries/enquiries, without absolving other Housing Managers from their responsibilities
- Represent the Neighbourhood Office at meetings, conventions and surgeries relating to leasehold management issues
- Identify training issues within the neighbourhood team on leasehold management issues
- With the assistance of Leasehold and Right to Buy Services, provide leasehold management training for the neighbourhood team
- Raise the knowledge base of leasehold management of the neighbourhood team
- Anticipate issues and cascade information to neighbourhood team
Please remember:
For enquiries on the day to day management of your estates including services such as cleaning, maintenance, repairs, anti-social behaviour, making improvements and alterations to your property, please continue to contact your Housing Manager.
For enquires relating to the calculation, billing and payment of your service charges and major works, subletting and selling your property, please contact Leasehold and Right to Buy Services on 020 8356 2100.