Leaseholder and Freeholder Handbook   

This handbook is for leaseholders and freeholders who pay service charges and major works to Hackney Homes. Many leaseholders, and freeholders are first-time buyers and owning a property is a new challenge. If you are thinking of buying a property that is managed by Hackney Homes then you will find the handbook very useful.
The aim of this handbook is to give you general information about your lease, your annual service charges and major works, what you can expect from Hackney Homes and what we expect from you.
Leaseholder and Freeholder Handbook
  1. PDF DocumentIntroduction and Welcome to Hackney Homes (opens in a new window)
  2. PDF DocumentYour Rights and Responsibilities (opens in a new window)
  3. PDF DocumentGuidance for Annual Service Charges (opens in a new window)
  4. PDF DocumentLeaseholder Guidance for Major Works (opens in a new window)
  5. PDF DocumentHow to Pay Your Major Works and Service Charges (opens in a new window)
  6. PDF DocumentAdministration Costs and Insurance (opens in a new window)  Please note: Accident Damage is now automatically included.  For claim forms contact 0800 368 2222. 
  7. PDF DocumentManaging Your Home (opens in a new window)
  8. PDF DocumentYour Neighbourhood and Estate (opens in a new window)
  9. PDF DocumentGetting Involved in Decision Making (opens in a new window)
  10. PDF DocumentContact Us (opens in a new window)