Become a resident inspector
What is the role of a resident inspector?
What kinds of things will a resident inspector get involved in?
Who can get involved?
How can I become a resident inspector?
How much time is required?
How this might be of benefit to you?
What kinds of things will a resident inspector get involved in?
Who can get involved?
How can I become a resident inspector?
How much time is required?
How this might be of benefit to you?
We want to improve our services and we need your help. Resident inspections are one way you can get involved in the review of service delivery. We recruited a team of resident inspectors at the start of 2008 and they have been looking at different services to find out what works well and what could be done better.
The purpose of the role is to inspect and get feedback from other residents on the services provided by Hackney Homes and to feed back to staff on what needs to improve and check that these improvements happen.
The aims of the team of resident inspectors are:
- To assess some of the services being provided by Hackney Homes;
- To suggest how services might be improved;
- To contribute with staff to a positive relationship between Hackney Homes and residents.
The kinds of things that you can do are:
- Estate walkabouts
- Inspecting empty homes that need to be relet
- Inspecting the reporting and carrying out of repairs
- Getting feedback from other residents in person or on the phone
- Helping staff who run the services understand what will make a difference to how satisfied tenants are.
- Tenants and leaseholders of Hackney Homes
- Customers who care about helping Hackney Homes to improve and deliver excellent services to tenants
- People of all ages and cultures.
We are committed to the diversity of our borough and we want to have a wide range of people involved with Hackney Homes.
If you are interested in becoming a resident inspector, please contact Michael Carroll on 020 8356 8891 or email him to register your interest and find out what is involved. Please click here to download an application form.
Inspections are carried out every 6-8 weeks. In addition you will be required to attend up to two days of training before you can carry out any inspections, although the training will be split up into bite-size chunks.
You will receive a certificate confirming the training that you have attended; the training itself will contribute to building your confidence and strengthening your employment profile. We will also cover your travel expenses, together with any registered childminder costs, and hope to give you a modest reward of some kind.