Tenant support
Your Neighbourhood Housing Team is responsible for all the tenancies in the area where you live.
If you have a query about any aspect of your tenancy or just want general advice about your housing situation, you should phone or visit your Neighbourhood Office. We can usually give you an immediate answer but if we can't we will look into the matter and get back to you as soon as possible.
If you come to the office it is a good idea to phone and make an appointment to be sure that a member of your Neighbourhood Housing Team is free to see you when you arrive.
If it is difficult for you to get to your Neighbourhood Office a member of your Housing Team may be able to visit you at home during normal office hours.
Tenancy Support Service
If you are finding it difficult to cope with your household responsibilities you can get help with claiming benefit, managing your bills, settling you into your new home or sorting out problems with your neighbours.
For North East and North West Neighbourhoods Tenancy Support Service, contact Family Mosaic Housing on 0207 877 6336.
For Shoreditch, Homerton and Queensbridge and De Beauvoir Tenancy Support, contact SHP (Single Homeless Project) on 020 7520 8660, email info@shp.org.uk or visit www.shp.org.uk
- Adaptations. You may be able to have certain fittings put in such as a 'flashing light' doorbell, extra handrails, special taps or a stairlift, or have adaptations made to your bathroom.
- Community Alarm Service. There is a special alarm service for elderly or disabled residents. This can link your telephone to a control centre which operates 24 hours a day.
- Other help. This could be visits from a Home Help, Meals on Wheels, or fitting some specialised equipment.
You may want to move to a more suitable home.
- Adapted homes. These are ordinary homes which have had special features put in such as a ramp to the door, grabrails in the toilet or a level access shower.
- Purpose built homes. These are homes designed for people who have to use a wheelchair to move around indoors.
These are groups of self-contained homes for older people where tenants can call on the services of Sheltered Housing Officers. The officers regularly contact tenants to check that they are well and also keep in touch with families and support services. They do not provide medical or nursing assistance.
The homes are owned and managed by a housing association called Hanover in Hackney.
For more information about these services and referrals you can contact your Neighbourhood Housing Office.
Referrals for these services can also be made through Social Services, Mental Health Locality Teams, Statutory Agencies, Self referrals and referrals from friends and family.