Latest News

Hackney Homes' recruiting two resident board members
Estate Safety Roadshows rolling out across Hackney
Decision made on the future of Housing Management Contracts

Potential service disruption to Hackney Homes’ website

Please be advised that we will be carrying out essential technical maintenance work on our website on the evening of Monday 2 August. We expect the impact to be minimal but in the event of any loss of the web service please be assured that you will still be able to contact Hackney Homes.

Via the Housing Contact Centre

Our Housing Contact Centre provides assistance for all queries relating to repairs, cleaning and maintenance. The phone number is available 24 hours a day, 7 days a week.

Ph: 020 8356 3691

Contacting us by email

Emails in and out of the Hackney Homes will be unaffected and emails should be directed to RepairsRCC@HackneyHomes.org.uk

Neighbourhood Offices

Visiting the Neighbourhood Offices (Monday - Friday: 9am - 5pm)

North East Neighbourhood Office Stamford Hill (managed by Pinnacle)
Ph: 020 8356 6500
North West Neighbourhood Office Stoke Newington (managed by Pathmeads)
Ph: 020 8356 6151 or 6152
Homerton Neighbourhood Office (managed by Mouchel)
Ph: 020 8356 7800
DeBeauvoir and Queensbridge Neighbourhood Office (managed by Mouchel)
Ph: 020 8356 6600
Shoreditch Neighbourhood Office (managed by Pinnacle)
Ph: 020 8356 6705

You should also continue to have access to the following applications should wish to save or print this page in advance.

Anti Social Behaviour Reporting
http://www.hackneyhomes.org.uk/hhservapps/hh_asb/Default.aspx

Benefits Calculator
https://hackneyclaims.teamnetsol.com/index.jsp

Complaints Form
http://www.hackney.gov.uk/servapps/respond/respondpagemanager.asp?database=sql+01+corporate+database&process=01

General Feedback Form
http://www.hackney.gov.uk/servapps/respond/respondpagemanager.asp?database=sql+01+corporate+database&process=02&

Report a Repair Online – Housecall
http://www.housecall.co.uk/rep_chk.cfm?ID=294867&

Tenants Handbook
http://www.hackneyhomes.org.uk/hhservapps/tenants_hanbook_v3.1_june2008/english/contents.htm

Tenants Handbook – Decent Homes
http://www.hackney.gov.uk/servapps/admin/decenthomes/top2.aspx

One lucky Hackney Homes tenant to get a month’s rent paid

Throughout the summer, Hackney Homes is offering one lucky tenant the chance to get their rent paid for four weeks if they sign up to pay by Direct Debit. Tenants must sign up before 31 August and have a clear rent account in order to be eligible.

Why pay by Direct Debit?

It’s flexible
Choose from three payment dates throughout the month to suit your preference
It’s easy to set up
Pick up a form from your local neighbourhood office or call 020 8356 2162
It’s secure
The direct debit guarantee gives you peace of mind. It is the only payment method with a money back guarantee should your bank make an error
It’s convenient
It saves time – no need to write cheques, or spend time in queues

To sign up by direct debit visit www.hackneyhomes.org.uk, call 020 8356 2162 or visit your local neighbourhood office.

Helping you manage your money

Hackney Homes is offering a FREE workshop for residents which cover the key topics of budgeting, sticking to a budget, credit and dealing with debt. Call 0208 356 7845 if you are interested.

Estate safet y roadshows rolling out across Hackney

Hackney Homes wants your help to keep our estates safe and that is why we are bringing our first safety roadshows to thirty estates this summer.

You can report issues that you are concerned about in your area to staff on the day who will tell you how these will be dealt with. It could be noisy neighbours, concerns about dogs or concerns about aggressive neighbours.

All reports will be anonymous and Hackney Homes’ staff will keep you updated throughout the period which the issue is investigated.

Residents will also be able to meet police officers from their local Safer Neighbourhoods Team. Staff from the UK’s largest dog welfare charity Dogs Trust will be there to support local residents, providing FREE microchipping for residents’ dogs, specialist advice on responsible dog ownership, dog training tips and low cost vaccination, neutering, flea and worm treatement.

A microchip is a small electronic device, the size of a grain of rice, which is implanted under the skin between a dog’s shoulder blades. The microchip is coded with a unique number that is stored on a database and which can be read by a scanner. If a dog is ever lost or stolen, it will be scanned and returned to its owner.

Please note that this free chipping offer is open to all Hackney Homes tenants and leaseholders. A £5 offer is available for all other Hackney residents. All offers are subject to availability on each participating roadshow estate. Proof of address will be required.

For more information, contact the Hackney Homes Estate Safety Team on 0208 356 1911.

The estate road shows are taking place from 3pm on the following estates:

Tuesday 08.06.10 Nightingale Estate
Thursday 10.06.10 Wyke Estate
Tuesday 15.06.10 Kings Crescent Estate
Thursday 17.06.10 Portland Rise
Tuesday 22.06.10 Lordship Estate
Thursday 24.06.10 Morland Estate
Tuesday 29.06.10 Woodberry Down Estate
Thursday 01.07.10 Grand Union Crescent
Tuesday 06.07.10St Marys Estate
Thursday 08.07.10 Fields Estate
Tuesday 13.07.10 Jack Watts Estate
Thursday 15.07.10 De Beauviour Estate
Tuesday 20.07.10 Warburton/Darcy Estate
Thursday 22.07.10 Arden Estate
Tuesday 27.07.10 Frampton Park Estate
Thursday 29.07.10 Jack Dunning Estate
Tuesday 03.08.10 Holmleigh Road Estate
Thursday 05.08.10 Gascoyne Estate
Tuesday 10.08.10 St Johns Estate
Thursday 12.08.10 Sherry Wharf Estate
Tuesday 17.08.10 Banister House Estate
Thursday 09.09.10 Wrens Park Estate
Tuesday 21.09.10 Fellows Court Estate

Hackney Homes' recruiting two resident board members

Hackney Homes is seeking resident representatives living in the Homerton Neighbourhood area and the Shoreditch Neighbourhood area to join the Board. If you are a passionate, active and forward thinking resident, could it be you?

The Board is the highest level of involvement in Hackney Homes and by having residents on the Board, Hackney Homes makes sure their commitment to working with the community filters through everything they do.

This application form will need to be supported by five people who are also tenants or leaseholders in Hackney. The closing date for applications is 16 June 2010.

Once nominations are received, Hackney Homes will ask residents to vote on who they think best represents them and the successful resident will be announced.

Hackney Homes welcomes applications from all members of the community regardless of their age, disability, gender /transgender, race/ethnicity, religion/belief/cultural groups or sexual orientation.

For more information about the Hackney Homes Board, visit http://www.hackneyhomes.org.uk/index/ha-meet-the-board.htm. For an informal talk about this position please contact Tess Merrett, Governance Manager 020 8356 3432 email tess.merrett@hackneyhomes.org.uk

The election in the Homerton Neighbourhood is a By Election and therefore the Resident elected will serve for a two year period.

To nominate yourself for this exciting role, please telephone The Electoral Reform Services on 020 8889 9203 for a Hackney Homes Resident Board Member Nomination Pack or email ben.lewis@electoralreform.co.uk with your full contact address and contact number(s).

You can download an application form from the Electoral Reform Services website at www.electoralreform.co.uk/hackneyhomes

Decision made on the future of Housing Management Contracts

Over 3000 residents made their views known in a borough wide survey about the provision of housing management services in Hackney.

Using the feedback from residents and financial considerations, the decision was made by Hackney Council Cabinet yesterday (1st March 2010) for some housing management contracts (this will mean services such as collecting rent, tenancy management and dealing with anti social behaviour) to be delivered directly by Hackney Homes from April 2011.

Full details of the decision made can be read on the Hackney Council Website. Click here and scroll down to Point 11.

This will result in cost savings for Hackney Homes. In addition, it will result in more streamlined services, consistency of service across neighbourhoods and more flexibility to make vital changes to service delivery.