Consultation
We believe in the right of tenants to influence decisions about their homes and surrounding areas.
Your questions answered
Will I be consulted personally about changes and plans?
You will be informed of any plans that directly affect you or your home. You can raise any concerns or complaints directly with your Neighbourhood Office. You will also be consulted, along with others about other important issues affecting all residents or groups of residents. See How you will be consulted.
How can I make suggestions?
We welcome any constructive criticism or suggestion about our operations, services, organisation or way of working. If you would like to make a suggestion, please write to or contact your Neighbourhood Housing Manager. We will take your suggestion seriously. You can also discuss any concerns or suggestions with your Tenant Representative.
News about Housing
We produce a newsletter called Hackney Homes News which we send out regularly to all tenants. Through Hackney Homes News we hope to keep you informed about how well we are doing in each area of our services, and to highlight issues or developments in our service. We welcome any contribution from tenants or other residents to the newsletter.
Your right to be consulted
We will advise you of any plans the Council or Hackney Homes has that affect you and your home, including:
- alterations, major repairs and improvements to existing homes
- changes in tenancy conditions
- changes in rent or service charges
- changes to policies that affect how we manage our homes or our repairs service
- how we set standards of service and measure how well we are keeping to them
- how we include tenants in our decision making
- any proposals to transfer or sell your home to another landlord
- changes in housing management procedure and practice.
If other residents in your neighbourhood are affected, we will consult with them too.
We will also keep you informed about developments through leaflets and regular newsletters.
How you will be consulted
Consultation arrangements may include:
- visits by staff
- letters and postal surveys
- meetings and focus groups
- telephone or door-to-door surveys
- informal open days and mobile exhibitions.
Whatever form of consultation we use, we will ensure that any explanatory information is easily understood. If you need the information translated, in large print or put onto CD or tape we will do this.
We will ask you for your comments and look into what you say before a final decision is made.
Satisfaction surveys
We carry out surveys from time to time. These may be done through telephone interviews or posted questionnaires. Sometimes they will be face-to-face interviews conducted by appointed researchers.
