Tenant participation
We are committed to encouraging tenants to take part in decision making to make sure we provide the services you want. We have set out on this page various ways in which a tenant can participate.
Your questions answered
What is Tenant Participation?
This is where tenants are brought in to join managers from Hackney Homes to discuss proposals for change and improvement to the housing service provided to tenants.
We are actively working to build more ways for tenants in all areas of Hackney to have their opinions represented on a permanent basis.
There are already over 90 registered Tenants' and Residents Associations in local areas. See How tenants get involved.
Who do I contact about tenant participation activities?
You should contact the Tenant Participation Team. They can tell you about activities and the dates of any meetings.
The Tenant Participation Team provides support, advice and training to resident groups. Each Neighbourhood has its own Tenant Participation Officer.
What is the Tenant Compact?
The Council and representatives from Tenant and Resident Associations have made a formal agreement about how tenants will be involved at the heart of decision-making about the housing services. See The Tenants Compact below.
How tenants get involved
Tenants' and Residents' Associations (TRAs). These are set up and run by tenants and leaseholders living in Council-owned properties. They work to improve the social, physical and environmental conditions in their area.
The committee of a TRA is elected by the tenants in the area.
Neighbourhood Panels. These are panels of TRA representatives in each Neighbourhood who meet regularly to discuss service performance and neighbourhood issues.
Resident Liaison Group. This group monitors and comments on performance and policy issues. It is made up of residents from Neighbourhood Panels, the Leaseholder Forum and other resident groups, the Cabinet member for housing, Hackney Homes Board members and senior Hackney Homes staff.
Tenant Management Organisations (TMOs). In some areas groups of tenants have taken over direct management of various aspects of the service to tenants for example, carrying out repairs, collecting rent, estate cleaning.
A TMO Forum meets to discuss issues relating to all the TMO's in Hackney.
The Tenants Compact. This is an agreement that was developed by the Council, Hackney Homes and Tenant Representatives. It sets out how tenants and leaseholders should be involved in decision-making about housing and other relevant services.
Other ways to get involved
There are many other ways to get involved, from being a mystery shopper to attending a focus group or taking part in a survey. Contact the Tenant Participation Team. See Useful contacts.
