Useful contacts
0800 numbers are free of charge from a pay phone or phone in your home, but not on some mobiles.
Hackney Homes
- General Enquiries 020 8356 3000
- Housing Contact Centre (including gas servicing) 020 8356 3691
You can call 24 hours a day, 7 days a week. - Neighbourhood Offices Phone Service Hours
- North East: Stamford Hill and Clapton 020 8356 6500 Mon-Fri 9am-5pm
- North West: Stoke Newington 020 8356 6152 Mon-Fri 9am-5pm
- Homerton 020 8356 7800 Mon-Fri 9am-5pm
- De Beauvior and Queensbridge 020 8356 6600 Mon-Fri 9am-5pm
- Shoreditch 020 8356 6705 Mon-Fri 9am-5pm
- Hackney Homes Head Office Christopher Addison House, 72 Wilton Way, London E8 1BJ
- E-mail
You can contact most members of Hackney Homes’ staff by e-mail by putting their name into this formula: firstname.surname@hackneyhomes.org.uk
If a member of staff is out of the office, you will get an automated response. This will tell you when that person will be available and give the name of another person to contact if your query is urgent. - Tenant Participation Team 020 8356 7845
- Complaints Team 020 8356 5022
housing.complaints@hackneyhomes.org.uk
Corporate Complaints, Hackney Homes, Clapton Neighbourhood Office, 136-142 Lower Clapton Road, London E5 0QD - Buying your home 020 8350 5000
- Website www.hackneyhomes.org.uk
You can contact us by logging on to our website and completing our enquiry form.
You can get free access to the internet at the Council’s main libraries.
Hackney Council
- General Enquiries 020 8356 3000
- Rents and Benefits:
Cash Office:
- 2 Hillman Street, Hackney, London E8 1FB (behind the Town Hall) Mon-Fri 9am-4.30pm
- 24 hour automated line 020 8356 5050
- Corporate Contact Centre 020 8356 3000 Mon-Fri 9am-4.30pm
Council Tax 020 8356 3154 - Moving:
Rehousing Team 020 8356 5759 - Other:
Corporate Contact Centre (including complaints, councillor information, Registrars, complaints etc) 020 8356 3000
Hackney Choice (CBL) 020 8356 2135
Housing Advice & Homelessness 020 8356 2929
Highways Maintenance (including street lighting) 020 8356 2897
Noise reporting 020 8356 4455
Parking Queries 020 8356 8877
Waste Management (including waste, pest control and recycling) 020 8356 6688
TMO Offices
- Clapton Park TMO: Mon, Wed, Thurs, Fri 9am-5pm, Tues 9am-7pm, first Sat of each month
10am-2pm
tenancy enquiries and repairs day time 020 8356 6300
out of hours emergencies 0800 175 7275 - Cranston TMO: Mon,Wed,Thurs,Fri 8.30am-5pm, Tues 12pm-7pm
tenancy enquiries and repairs day time 020 7684 6873
out of hours emergencies 0800 328 1955 - Lordship South TMO: Mon-Fri 9am-5pm
tenancy enquiries and repairs day time 020 8211 8363
out of hours emergencies 020 8356 2300 - Suffolk Estate TMO: Mon,Tues,Thurs,Fri 9.30am-12.30pm, 2-4pm, Wed 9.30am-12.30pm
tenancy enquiries and repairs day time 020 7923 3774
out of hours emergencies 020 8356 2300 - Tower TMO: Mon-Fri 10am-12pm, 2-4pm
tenancy enquiries and repairs day time 020 7254 8314
out of hours emergencies 020 8356 2300 - Wick Village TMO: Mon,Tues,Thurs 9-1, 2-4.45, Wed 1-5pm, Fri 1.30-5pm
tenancy enquiries and repairs day time 020 8533 4311
out of hours emergencies 020 8523 2211 - Wyke Estate TMO: Mon-Fri 9am-5pm
tenancy enquiries and repairs day time 020 8533 6077
out of hours emergencies 020 8356 2300 - Arden TMO: Mon-Fri 9am-5pm
tenancy enquiries and repairs day time 020 7739 7075
out of hours emergencies 020 8356 2300 - Wenlock Barn TMO: Mon-Fri 9am-5pm
tenancy enquiries and repairs day time 020 7253 2371
out of hours emergencies 020 8356 3691
Emergencies
- Gas: Leaks - National Grid (Gas) 0800 111999
- Electricity Power Loss (see your bill)
- Police/Fire/Ambulance - emergency 999
- Social Work Emergency Service 020 8356 2300
- Sewerage (Thames Water) 0845 920 0800
