Report a repair
The Housing Contact Centre (HCC)
The Housing Contact Centre is the one stop shop for maintenance and repairs for Hackney Homes properties. The Centre deals with:
- Repair request
- Ground Maintenance
- Estate Cleaning
- Gas Servicing Appointments
- Pest Control Issues
We provide the first point of contact for you to report your repairs if you are a Hackney tenant and any Estate communal repairs.
You can book over the phone 0208 356 3691 Monday to Friday, 8am-7pm, Saturdays 9am-1pm.
You can also report your repairs on line. Please note that you should report non -urgent repairs online.
The repair officers are fully trained in customer service and can answer queries on repairs and maintenance, we may also call you back to see how you rate the repair service and the quality of work carried out.
Staff at the Housing Contact Centre will take your name, address, telephone number and a description of your repair. They will make an order to the appropriate trade and provide you with a job number and an appointment that is convenient for you within 3 to 8 working days.
Our staff will also call you back after the repairs have been carried out to find out how satisfied you are with the quality of work carried out. The Housing Contact Centre also take queries or requests for estate cleaning, pest control, ground maintenance and gas servicing appointments.
Other useful numbers
To report a fault regarding Hackney public pavements, roads or street lights you can ring the following numbers.
- Street light - 020 8356 8145
- Drains on public roads - 020 8356 8171
The Corporate Contact Centre on 020 8356 6688 deal with:
- Bulky rubbish
- Anti social behaviour
- Homelessness enquiries
If you have any queries you can contact the Housing Contact Centre on 0208 356 3691 or email Repairs.RCC@hackneyhomes.gov.uk Please note that you should report non -urgent repairs online.