Communal repairs for Leaseholders
As a lease holder, you can report repairs that are communal by calling the Housing Contact Centre, The Housing Contact Centre will raise a job ticket to ensure that the work is carried out. You should give details of the repair and your, name, address and telephone number.
You can book over the phone 0208 356 3691 Monday to Friday, 8am-7pm, Saturdays 9am-1pm. You can also contact this number 24 hours a day in the event of an emergency.
Day to day repairs
Hackney Homes is responsible for all communal repairs to your Block and Estate and you are responsible, generally, for all other repairs. As a rule you are responsible for everything inside your flat that is not structural.As a guide you are responsible for the following:
- Decorating the inside of your home
- Plaster and finishes to walls, ceilings and floors inside your home
- Your own heating and hot water systems(except for communal)
- Window glazing and the inside frames of external windows.
- Doors inside the home
- The entrance door, but not the frame, to your home
- Individual fences
- Penetrating damp caused by leakage or overflow from your flat.
Hackney Homes is responsible for the following and will pass the shared cost of such works to leaseholders through the annual service charges or through Major work charges:
- The structure and outside of the block
- The shared areas and services – such as staircases, lifts, shared TV Ariel, and so on.
- Boilers for shared heating and hot water.
- Outside areas of the estate, estate walls and shared fences
- Shared water tanks, plumbing and electricity supplies
- Gutters, rainwater and soil pipes
- Penetrating damp caused by structural problems
If you have any queries you can contact the Housing Contact Centre on 0208 356 3691 or email