06-09-2008

    Leaflets and information

    In this section you will find the full range of leaflets and information which can be found in your estate office, without leaving the comfort of your home. We endeavour to keep this list current, but if you think we are missing anything, do get in touch by emailing housingeditor@hackneyhomes.org.uk
    Click on the appropriate section name. This will take you to the leaflets of your choice.
    For general advice and guidance about Housing Benefit and Council Tax Benefit, check out the suite of leaflets on the Benefit Leaflets website.

    Your Tenancy

    Title

    Summary

    PDF Document Paying your rent
         
    This leaflet explains the many ways you can pay your rent and housing benefit costs.

    PDF Document Problems paying your rent     
    This leaflet explains the consequences of not paying your rent and the action you should take if you cannot pay.

    PDF Document Moving into your new home     This leaflet gives you information about how we will support you when moving into a Hackney Homes property.

         This leaflet provides information about the conditions of the introductory tenancy

         This booklet explains how Hackney Homes is working with residents.

         This leaflet provides information on how to end your tenancy.

    PDF DocumentEnding a tenancy after a tenant dies     This leaflet provides information on how to end a tenancy after the tenant dies.


    Living in Hackney

    Title

    Summary

        This leaflet explains where tenants can park their cars and how to apply for parking permits.

        This leaflet tells you about the services you can expect from Estate Environment Services, when to expect these services, who will deliver them and how you can contact the cleaning team for your area.

    PDF Document Financial Advice    This leaflet explains how you can access help and advice if you are in debt or need help with making your rent payments.

    Reporting repairs

    Title

    Summary

    PDF Document Repairs and Maintenance for tenants    This leaflet provides information about the service that you can expect from the Hackney Homes repairs and maintenance service and how you can contact us to report repairs.

    PDF Document Reporting a Repair    This leaflet provides information about the service that you can expect from the Hackney Homes repairs and maintenance service when you report a repair.
    PDF DocumentOut of Hours    This leaflet provides information about the service that you can expect from the Hackney Homes repairs and maintenance service when you report a repair outside of normal working hours.
    PDF Document Maintaining your home to a decent standard    This leaflet provides information about the service that you can expect from Hackney Homes when we carry out ongoing repairs and maintenance to your home including Decent Homes.
        This flyer explains how you can report a repair to the housing Contact Centre.

        This flyer gives you the dates and locations for repairs surgeries (where you can report a repair directly to the team) on your estate.

    PDF Document Repairs Recharge Policy    This leaflet provides information about the repairs recharge policy which details how Hackney Homes will charge tenants for repairs incurred as a result of their wilful damage or neglect of the property.

    PDF Document Vulnerable Tenants Policy    This leaflet provides information about how Hackney Homes repairs service will deliver services to tenants who are vulnerable and need just a little bit extra of consideration and support.


    Staying safe at home and on your estate

    Title

    Summary

        This leaflets explains our commitment to preventing ans tackling nuisance and anti-social behaviour from neighbours and other individuals.

    PDF Document Domestic violence    This leaflet explains what domestic violence is and how residents can report it. There is also information on the service we provide for domestic violence victims.

    PDF Document Hate crime    This leaflet explains what hate crime is and how residents can report it. There is also information on the service we provide for victims of hate crime.

    PDF Document Asbestos    This leaflet provides you with information about asbestos and what to do if you suspect asbestos is present within your home.
    PDF Document CCTV and Crime Reduction in Hackney    This leaflet provides you with information about the use of Closed Circuit TV (CCTV) in Hackney.

    Leaseholder information

    Title

    Summary

    PDF Document

    Home Ownership Services
        This leaflet explains the services provided to residents who want to buy their council home.


    PDF Document

    Services provided to leaseholders and freeholders
        This leaflet explains the services provided to leaseholders and greeholders.
        
    This leaflet provides information about how the service charges for leaseholders for 2007/08 will be calculated.
        This leaflet provides leaseholders with information and answers questions about the Decent Homes works being carried out across the Borough.


    Get Involved

    Title

         

    Summary

    PDF DocumentCompliments and complaints     This leaflet explains how residents can provide us with a compliment or complaint.

    PDF Document Resident Involvement     
    This flyer explains Hackney Homes commitment to encouraging residents to take part in decision making.
         This brochure explains the Pride of place scheme and how residents can be in the draw quarterly to win £500 of home improvements.


    Services for elderly and disabled residents

    Title

    Summary

    PDF Document Help with equipment and adapting your home     This leaflet is about the Equipment and Adaptations Service and details information and advice for residents who have a disability or who find it difficult to move around their home.


    Decent Homes

    Title

    Summary

         This information pack is provided to residents about to get Decent Homes works. It explains the process and what to expect.

         This leaflet provides leaseholders with information and answers questions about the Decent Homes works being carried out across the Borough.

         This leaflet translated into Turkish provides leaseholders with information and answers questions about the Decent Homes works being carried out across the Borough.

    PDF Document Jobs and training opportunities on the Decent Homes Programme     This leaflet provides information about who to contact for training and job opportunities within the construction industry right here in Hackney.

    Our service standards

    Title

    Summary


    PDF Document Customer Care    This leaflet explains the service that you can expect when you contact us by phone, visit or email.
    PDF Document Contacting us    This leaflet provides information about contacting Hackney Homes and the standards of service that you can expect.
    PDF Document Customer service standards    This booklet explains the service that you can expect from Hackney Homes across a number of service areas. These were developed in conjunction with residents.

        The Equaity and Diversity Strategy covers both service delivery and employment practices and provides a very clear message to staff, residents and our partners on our planned and focused approach to equality and diversity.