Leaflets and information
In this section you will find the full range of leaflets and information which can be found in your estate office, without leaving the comfort of your home. We endeavour to keep this list current, but if you think we are missing anything, do get in touch by emailing housingeditor@hackneyhomes.org.uk
Click on the appropriate section name. This will take you to the leaflets of your choice.
Your Tenancy
Living in Hackney
Reporting repairs
Staying safe at home and on your estate
Leaseholder information
Get Involved
Services for elderly and disabled residents
Decent Homes
Our service standards
Living in Hackney
Reporting repairs
Staying safe at home and on your estate
Leaseholder information
Get Involved
Services for elderly and disabled residents
Decent Homes
Our service standards
For general advice and guidance about Housing Benefit and Council Tax Benefit, check out the suite of leaflets on the Benefit Leaflets website.
Title | Summary |
|||||
|---|---|---|---|---|---|---|
 Paying your rent | This leaflet explains the many ways you can pay your rent and housing benefit costs. |
|||||
| Problems paying your rent | This leaflet explains the consequences of not paying your rent and the action you should take if you cannot pay. |
|||||
| Moving into your new home | This leaflet gives you information about how we will support you when moving into a Hackney Homes property. |
|||||
| This leaflet provides information about the conditions of the introductory tenancy |
||||||
| This booklet explains how Hackney Homes is working with residents. |
||||||
| This leaflet provides information on how to end your tenancy. |
||||||
| Ending a tenancy after a tenant dies | This leaflet provides information on how to end a tenancy after the tenant dies. |
Title | Summary |
||||
|---|---|---|---|---|---|
| This leaflet explains where tenants can park their cars and how to apply for parking permits. |
|||||
| This leaflet tells you about the services you can expect from Estate Environment Services, when to expect these services, who will deliver them and how you can contact the cleaning team for your area. |
|||||
| Financial Advice | This leaflet explains how you can access help and advice if you are in debt or need help with making your rent payments. |
Title | Summary |
||||
|---|---|---|---|---|---|
| Repairs and Maintenance for tenants | This leaflet provides information about the service that you can expect from the Hackney Homes repairs and maintenance service and how you can contact us to report repairs. |
||||
| Reporting a Repair | This leaflet provides information about the service that you can expect from the Hackney Homes repairs and maintenance service when you report a repair. | ||||
| Out of Hours | This leaflet provides information about the service that you can expect from the Hackney Homes repairs and maintenance service when you report a repair outside of normal working hours. | ||||
| Maintaining your home to a decent standard | This leaflet provides information about the service that you can expect from Hackney Homes when we carry out ongoing repairs and maintenance to your home including Decent Homes. | ||||
| This flyer explains how you can report a repair to the housing Contact Centre. |
|||||
| This flyer gives you the dates and locations for repairs surgeries (where you can report a repair directly to the team) on your estate. |
|||||
| Repairs Recharge Policy | This leaflet provides information about the repairs recharge policy which details how Hackney Homes will charge tenants for repairs incurred as a result of their wilful damage or neglect of the property. |
||||
| Vulnerable Tenants Policy | This leaflet provides information about how Hackney Homes repairs service will deliver services to tenants who are vulnerable and need just a little bit extra of consideration and support. |
Title | Summary |
||||
|---|---|---|---|---|---|
| This leaflets explains our commitment to preventing ans tackling nuisance and anti-social behaviour from neighbours and other individuals. |
|||||
| Domestic violence | This leaflet explains what domestic violence is and how residents can report it. There is also information on the service we provide for domestic violence victims. |
||||
| Hate crime | This leaflet explains what hate crime is and how residents can report it. There is also information on the service we provide for victims of hate crime. |
||||
| Asbestos | This leaflet provides you with information about asbestos and what to do if you suspect asbestos is present within your home. | ||||
| CCTV and Crime Reduction in Hackney | This leaflet provides you with information about the use of Closed Circuit TV (CCTV) in Hackney. |
Title | Summary |
||||
|---|---|---|---|---|---|
| This leaflet explains the services provided to residents who want to buy their council home. |
|||||
| This leaflet explains the services provided to leaseholders and greeholders. | |||||
This leaflet provides information about how the service charges for leaseholders for 2007/08 will be calculated. |
|||||
| This leaflet provides leaseholders with information and answers questions about the Decent Homes works being carried out across the Borough. |
Title | Summary |
|||||
|---|---|---|---|---|---|---|
| Compliments and complaints | This leaflet explains how residents can provide us with a compliment or complaint. |
|||||
| Resident Involvement | This flyer explains Hackney Homes commitment to encouraging residents to take part in decision making. |
|||||
| This brochure explains the Pride of place scheme and how residents can be in the draw quarterly to win £500 of home improvements. |
Title | Summary |
|||||
|---|---|---|---|---|---|---|
| Help with equipment and adapting your home | This leaflet is about the Equipment and Adaptations Service and details information and advice for residents who have a disability or who find it difficult to move around their home. |
Title | Summary |
|||||
|---|---|---|---|---|---|---|
| This information pack is provided to residents about to get Decent Homes works. It explains the process and what to expect. |
||||||
| This leaflet provides leaseholders with information and answers questions about the Decent Homes works being carried out across the Borough. |
||||||
| This leaflet translated into Turkish provides leaseholders with information and answers questions about the Decent Homes works being carried out across the Borough. |
||||||
| Jobs and training opportunities on the Decent Homes Programme | This leaflet provides information about who to contact for training and job opportunities within the construction industry right here in Hackney. |
Title | Summary |
||||
|---|---|---|---|---|---|
| Customer Care | This leaflet explains the service that you can expect when you contact us by phone, visit or email. | ||||
| Contacting us | This leaflet provides information about contacting Hackney Homes and the standards of service that you can expect. | ||||
| Customer service standards | This booklet explains the service that you can expect from Hackney Homes across a number of service areas. These were developed in conjunction with residents. |
||||
| The Equaity and Diversity Strategy covers both service delivery and employment practices and provides a very clear message to staff, residents and our partners on our planned and focused approach to equality and diversity. |