Leaflets and information

In this section you will find the full range of leaflets and information which can be found in your estate office, without leaving the comfort of your home. We endeavour to keep this list current, but if you think we are missing anything, do get in touch by emailing housingeditor@hackneyhomes.org.uk
 
Click on the appropriate section name. This will take you to the leaflets of your choice.
 
Your Tenancy
Living in Hackney
Reporting repairs
Staying safe at home and on your estate
Leaseholder information
Get Involved
Services for elderly and disabled residents
Decent Homes
Our service standards
 
For general advice and guidance about Housing Benefit and Council Tax Benefit, check out the suite of leaflets on the Benefit Leaflets website.

Your Tenancy

Title

Summary
PDF Document Paying your rent
          
This leaflet explains the many ways you can pay your rent and housing benefit costs.
PDF Document Problems paying your rent          
This leaflet explains the consequences of not paying your rent and the action you should take if you cannot pay.
PDF Document Moving into your new home           This leaflet gives you information about how we will support you when moving into a Hackney Homes property.

PDF Document Introductory Tenancy Leaflet
           This leaflet provides information about the conditions of the introductory tenancy

PDF Document Resident Participation Compact
           This booklet explains how Hackney Homes is working with residents.
PDF Document Moving Out
           This leaflet provides information on how to end your tenancy.
PDF DocumentEnding a tenancy after a tenant dies           This leaflet provides information on how to end a tenancy after the tenant dies.
PDF Document Services for Older People           This leaflet provides information about the various services provided by Hackney Homes, Hackney Council and various agencies to older people living in the borough.
PDF Document Letting Standards This document provides an overview about what you will expect when you are allocated a new home in Hackney.
PDF Document Hackney Support          
This leaflet provides details of the 'generic floating support' service which is available to tenants of Hackney Homes

PDF Document Colville Lettings Policy This leaflet provides answers to frequently asked questions regarding lettings on Colville Estate.
PDF Document Easy Read: Supporting you in your home

This leaflet  is an easyread version of supporting Hackney Homes tenants and Leaseholders and Freeholders with disabilities in their home.


Living in Hackney

Title

Summary
PDF Document Parking on Hackney estates
         This leaflet explains where tenants can park their cars and how to apply for parking permits.
PDF Document Financial Advice         This leaflet explains how you can access help and advice if you are in debt or need help with making your rent payments.

Reporting repairs

Title

Summary
PDF Document Repairs and Maintenance for tenants         This leaflet provides information about the service that you can expect from the Hackney Homes repairs and maintenance service and how you can contact us to report repairs.
PDF Document Reporting a Repair        

This leaflet provides information about the service that you can expect from the Hackney Homes repairs and maintenance service when you report a repair.

 
PDF DocumentOut of Hours        

This leaflet provides information about the service that you can expect from the Hackney Homes repairs and maintenance service when you report a repair outside of normal working hours.

 
PDF Document Maintaining your home to a decent standard        

This leaflet provides information about the service that you can expect from Hackney Homes when we carry out ongoing repairs and maintenance to your home including Decent Homes.

 
PDF Document Housing Contact Centre
         This flyer explains how you can report a repair to the housing Contact Centre.
PDF DocumentRepairs surgeries on your estate
         This flyer gives you the dates and locations for repairs surgeries (where you can report a repair directly to the team) on your estate.
PDF Document Repairs Recharge Policy         This leaflet provides information about the repairs recharge policy which details how Hackney Homes will charge tenants for repairs incurred as a result of their wilful damage or neglect of the property.
PDF Document Vulnerable Tenants Policy         This leaflet provides information about how Hackney Homes repairs service will deliver services to tenants who are vulnerable and need just a little bit extra of consideration and support.
PDF Document What is asbestos?

This leaflet provides information about where asbestos is likely to be found within the homes and advises on what to do and who to contact if you are suspicious of having asbestos in your home.
 

PDF Document What is asbestos?: Easy Read

 

 This leaflet provides information about where asbestos is likely to be found within the homes and advises on what to do and who to contact if you are suspicious of having asbestos in your home. Easy Read version
PDF Document Decorating your home         This leaflet gives you some handy hints and advice about decorating the inside of your home. From painting to wallpapering, gain some tips to get you started and ensure you have the right tools to work in a safe environment.

Staying safe at home and on your estate

Title

Summary
PDF Document Tackling anti-social behaviour
         This leaflet explains our commitment to preventing and tackling nuisance and anti-social behaviour and importantly how you can report it.
PDF Document Tackling anti-social behaviour TURKISH This leaflet is translated into Turkish and explains our commitment to preventing and tackling nuisance and anti-social behaviour and importantly how you can report it.
PDF Document Mediation

This leaflet explains the mediation process which Hackney Homes is using to assist residents with resolving disputes.

 

PDF Document Domestic Violence

PDF Document Easy Read Domestic Violence leaflet

         This leaflet explains what domestic violence is and how residents can report it. There is also information on the service we provide for domestic violence victims.
PDF Document Hate crime         This leaflet explains what hate crime is and how residents can report it. There is also information on the service we provide for victims of hate crime.
PDF Document Gas Safety Information Booklet

This leaflet provides you with information about staying safe at home when using gas appliances.

 

PDF Document Gas Safety Information Booklet Easy Read 

 

This leaflet provides you with information about staying safe at home when using gas appliances. This is an Easy Read version.

 
PDF Document Gas Safety Information Booklet TURKISH

This leaflet provides you with information about staying safe at home when using gas appliances. This is translated into Turkish.

 
PDF Document CCTV and Crime Reduction in Hackney         This leaflet provides you with information about the use of Closed Circuit TV (CCTV) in Hackney.

Leaseholder information

Title

Summary

PDF Document Home Ownership Services

 

 

 

 

This leaflet explains the services provided to residents who want to buy their council home.

 PDF Document Services provided to leaseholders and freeholders

        
This leaflet explains the services provided to leaseholders and greeholders.
PDF Document Leaseholder estimated service charges 2011/12

This leaflet provides information about how the service charges for leaseholders for 2011/12 have been calculated.
PDF DocumentLeaseholder actual service charges 2010/11

This leaflet provides information about how the service charges for leaseholders for 2010/11 have been calculated.
PDF Document Decent Homes: Information for Leaseholders
        
This leaflet provides leaseholders with information and answers questions about the Decent Homes works being carried out across the Borough.

Get Involved

Title

          

Summary
PDF DocumentCompliments and complaints           This leaflet explains how residents can provide us with a compliment or complaint.
PDF Document Resident Involvement          
This flyer explains Hackney Homes commitment to encouraging residents to take part in decision making.

Services for elderly and disabled residents

Title

Summary
PDF Document Support services for older people           This leaflet provides information on the support services available to older residents living in Hackney.

Decent Homes

Title

Summary
PDF Document Decent Homes information pack
           This information pack is provided to residents about to get Decent Homes works. It explains the process and what to expect.
PDF Document Decent Homes: Information for Leaseholders
           This leaflet provides leaseholders with information and answers questions about the Decent Homes works being carried out across the Borough.
PDF Document Decent Homes: Information for Leaseholders (Turkish)
           This leaflet translated into Turkish provides leaseholders with information and answers questions about the Decent Homes works being carried out across the Borough.

Our service standards

Title

Summary
PDF Document Customer Care         This leaflet explains the service that you can expect when you contact us by phone, visit or email.
PDF Document Contacting us         This leaflet provides information about contacting Hackney Homes and the standards of service that you can expect.

PDF Document Customer service standards         This booklet explains the service that you can expect from Hackney Homes across a number of service areas. These were developed in conjunction with residents.
PDF Document 
Beyond one size fits all: Single Equality Scheme 2010-2013
    

 

 

This document is the Single Equality Scheme for Hackney Homes. This scheme provides a framework for integrating equality and diversity in all that we do as a provider of services, employer, partner and purchaser of goods and services.  The scheme will address the needs of seven equality groups including: race, disability, gender, gender reassignment, religion or belief, sexual orientation and age.
PDF Document  Beyond one size fits all: Single Equality Scheme 2010-2013
 This is an Easy Read version of the Single Equality Scheme for Hackney Homes.