Hackney Homes is a vibrant and positive place to work. We have a shared set of values and organisational values that demonstrate the working environment we strive towards at Hackney Homes.

Service First: We will be customer-focused and responsive to residents’ needs and requirements. We will be a listening organisation that values the opinions of its residents. We will promote opportunities for residents’ choice as well as reinforce residents’ responsibilities and obligations. We will involve residents in making decisions which affect them, be open and accountable and provide high quality services and information to the public.

An efficient and effective organisation that demonstrates best use of resources: We will be demonstrably efficient and competent in the way we are run and operate. We will provide value for money services to taxpayers. We will respond to and exploit opportunities presented by new technology and efficient working practices.

Equality and Celebrating Diversity: We will ensure equality of access to the Hackney Homes’ services; celebrate the diversity of Hackney’s communities, making sure this diversity is reflected in our workforce; and eliminate prejudice and discrimination wherever it occurs. We will be an inclusive organisation that supports and sensitively meets the individual needs of vulnerable and disadvantaged residents.

Valuing Staff: We will develop and empower our staff to achieve their full potential. We will promote a culture that encourages effective communication and engagement with staff; provide training and development opportunities for our workforce; and support working practices that enable staff to effectively balance their personal and working lives.

Community Leadership and Partnership Working: We will provide strong community leadership for the borough; effectively champion the interests of its diverse communities; and pull together and influence other key organisations in order to maximise outcomes for the borough. We will build on our excellent relationships with partners to jointly deliver our shared vision and priorities for the borough.

Learning and Improving: We will foster a learning and outwardly focused culture to stimulate increased learning from customer feedback in order to improve service delivery; promote systematic research of good practice; and encourage wide application of evaluative and analytical approaches to assess the impact of what we do. Effective intra-organisational communication and sharing of good practice will become the norm throughout the organisation.