Neighbourhood Housing Offices
Your neighbourhood team is responsible for all the tenancies in the area where you live. If you have a query about any aspect of your tenancy or just need some general advice about your housing situation, you should phone or visit your Neighbourhood Housing Office. We'll always try and give you an immediate answer, but if we can't, we'll look into the matter and get back to you quickly.
If you come to the office it is a good idea to phone and make an appointment to be sure that a member of the team is free to see you when you arrive.
The services we provide at the Neighbourhood Housing Offices include:
- Tenancy management, including giving tenancy advice and dealing with issues between neighbours such as harassment, anti-social behaviour and nuisance.
- Rent and service charge management.
- Helping with Housing Benefit and Council Tax Benefit claims and providing welfare advice.
- Arranging transfers and exchanges of homes.
- Advice and information on all services provided including maintenance, estate management, cleaning and repairs.
Hackney Homes works with a number of partners to deliver this service to residents.
All our neighbourhood offices are accessible and comply with standards set by the Disability Discrimination Act.
If, however, you have a disability which is making it difficult to access your local Neighbourhood Office, we can arrange a home visit for you to help with your enquiry. Contact your local office for further details.
If you have a hearing problem, please contact the minicom phone number for your neighbourhood office.
There are five Neighbourhood Housing Offices in the Hackney borough.
Managed by our housing partner Pinnacle
Clock House
149 Stamford Hill
London N16 5LG
Clock House
149 Stamford Hill
London N16 5LG
- Tenancy queries: 020 8356 6500 (Mon-Fri 9am – 5pm)
- Minicom number: 020 8356 3594 (Mon-Fri 9am – 5pm)
- Repairs, maintenance and cleaning: 020 8356 3691
- Email the North East Neighbourhood Office
- You can book repairs over the phone 0208 356 3691. Our opening hours are Monday to Friday, 8am-7pm and Saturdays 9am-1pm. However, you can also report emergency repairs using this number 24 hours a day, 7 days a week.
- The Neighbourhood Contract Manager is Elliott Brooks
Managed by our housing partner Pathmeads
Stoke Newington Municipal Offices
Stoke Newington Church Street
London N16 0JR
Stoke Newington Municipal Offices
Stoke Newington Church Street
London N16 0JR
- Tenancy queries: 020 8356 6151 or 6152 (Mon-Fri 9am-5pm)
- Minicom number: 020 8356 6997 (Mon-Fri 9am – 5pm)
- Repairs, maintenance and cleaning 020 8356 3691
- Email the North West (Stoke Newington) Neighbourhood Office
- You can book repairs over the phone 0208 356 3691. Our opening hours are Monday to Friday, 8am-7pm and Saturdays 9am-1pm. However, you can also report emergency repairs using this number 24 hours a day, 7 days a week.
- The Neighbourhood Contract Manager is John Ferman
Managed by our housing partner Mouchel Parkman
92 Well Street
London E9 7JA
92 Well Street
London E9 7JA
- Tenancy queries: 020 8356 7800 (Mon-Fri 9am-5pm)
- Minicom number: 020 8356 7822 (Mon-Fri 9am – 5pm)
- Repairs, maintenance and cleaning 020 8356 3691
- Email the Homerton Neighbourhood Office
- You can book repairs over the phone 0208 356 3691. Our opening hours are Monday to Friday, 8am-7pm and Saturdays 9am-1pm. However, you can also report emergency repairs using this number 24 hours a day, 7 days a week.
- The Neighbourhood Contract Manager is David Saxon
Managed by our housing partner Mouchel Parkman
31 De Beauvoir Road
London N1 5SJ
31 De Beauvoir Road
London N1 5SJ
- Tenancy queries: 020 8356 6600 (Mon-Fri 9am-5pm)
- Minicom number: 020 8356 3006
- Repairs, maintenance and cleaning: 020 8356 3691
- Email the De Beauvoir and Queensbridge Neighbourhood Office
- You can book repairs over the phone 0208 356 3691. Our opening hours are Monday to Friday, 8am-7pm and Saturdays 9am-1pm. However, you can also report emergency repairs using this number 24 hours a day, 7 days a week.
- The Neighbourhood Contract Manager is Nii-Amon Nikoi
Managed by our housing partner Pinnacle
1 Cropley Street
London N1 7PT
1 Cropley Street
London N1 7PT
- Tenancy queries: 020 8356 6705 (Mon, Tues, Wed, Fri 9am-5pm, Thurs 8.30am-7.30pm)
- Minicom number: 020 8356 6701
- Repairs, maintenance and cleaning: 020 8356 3691
- Email the Shoreditch Neighbourhood Office
- ASB/Bulk Refuse Reporting Hotline: 08081759988
- You can book repairs over the phone 0208 356 3691. Our opening hours are Monday to Friday, 8am-7pm and Saturdays 9am-1pm. However, you can also report emergency repairs using this number 24 hours a day, 7 days a week.
- The Neighbourhood Contract Manager is Lorraine Wright
Client officers at Hackney Homes monitor each of the neighbourhood contracts. These members of staff are part of the Housing Services Client Team. You can contact them on 0208 356 2106 or by email.