Community Safety
The safety of tenants is of utmost importance to Hackney Homes and our aim is to ensure our residents can lead healthy lives in safe and sustainable communities.
If you are experiencing problems related to anti-social behaviour you should contact your neighbourhood housing office. They will either be able to help you or will refer the case to one of our specialist teams.
To find out more about the specialist services we offer:
- What to do if you are experiencing anti-social behaviour or noise nuisance
- What to do if you suspect or want to report drug abuse on your estate
- More information about reporting hate crime and services offered
- More information about reporting domestic violence and services offered
- More information about the team which deals with illegal subletting, pirate radio and tenancy fraud
Anti-social behaviour, nuisance, hate crime and domestic violence
We aim to support residents and provide a range of services to tackle anti-social behaviour, nuisance, hate crime and domestic violence.
Our approach is to…
- Respond quickly to all contact about nuisance, anti-social behaviour, hate crime and domestic violence whether reported by phone, email, in person or through a third party
- Treat all reports in confidence
- Carry out interviews promptly and agree a written action plan. Where appropriate we will carry out a risk assessment
- Ensure all contact and agreements made with complainants, witnesses and perpetrators is recorded and confirmed in writing
- Fund a specialist advice, advocacy, counseling and support service for Hackney Homes’ residents who are experiencing hate crime or domestic violence. This services is provided by Hackney Council’s Domestic Violence and Hate Crime team and can be accessed by a free phone number 0800 056 0905
- Provide information about services available for victims of nuisance, anti-social behaviour, hate crime and domestic violence in all Neighbourhood Housing Offices, in the Tenants’ Handbook, on the website www.hackneyhomes.org.uk and, in the newsletter Hackney Homes News
- Consult residents about our Anti-Social Behaviour Strategy and local implementation
Our service standards…
- We will arrange emergency accommodation for a tenant or leaseholder who is a victim of domestic violence or hate crime, and is assessed as being in immediate danger, if this will reduce the risk
- We will respond to neighbour disputes, reports of nuisance and incidents of anti-social behaviour and hate crime within 3 days
- We will respond to serious incidents of Anti-Social Behaviour, Hate Crime, Nuisance and Domestic Violence by offering an interview or personal visit within 24 hours
- An interview will take place within 5 working days of receiving the initial complaint, and an action plan will be agreed
- Complainants will be contacted to review cases at an agreed frequency (at least monthly)
- Complainants, witnesses and perpetrators will be informed in writing, within 5 days of a case being closed, giving the reasons for doing so
- We will remove offensive or hate crime graffiti within 3 hours of this being reported to us. Other graffiti will be removed within four working days