Q. What kind of organisation is Hackney Homes?
A. Hackney Homes is an arm's length management company created by Hackney Council to manage, maintain and improve its council houses and estates. The organisation is non-profit making and it does not pay dividends to any shareholders.
Q. What are the terms and conditions of my tenancy?
A. The terms and conditions of your tenancy are on your signed copy of your tenancy agreement.
Q. May I carry out alterations to my home?
A. You must obtain permission before carrying out alterations to your home. Ask for an application form at your local housing office. See alterations for more information.
Q. How do I make a complaint about poor service?
A. To make sure your complaint is dealt with quickly please contact your local housing office to complain about poor service, or you can find out more on the complaints page of this website.
Q. How do I make an insurance claim against Hackney Homes or its contractors?
A. Please contact your local housing office to arrange a home visit. We will help complete a claim form and send it to our insurance section or the contractor within ten working days of receiving the claim. See insurance claims for more information.
Q. What if I have problems paying my rent?
A. Please contact your local housing office as soon as possible if you are having problems paying your rent. Please respond quickly if we write to you about rent arrears. We can deal with problems more easily if you talk to us as soon as you know you are having problems. The best thing is to call us or visit your local housing office. See problems paying rent for more information.
Q. Where can I pay my rent?
A. There are a number of options for paying your rent, garage fees, service charges (for leaseholders) and major works charges (for leaseholders). These are listed on our website with detailed instructions for each different method of payment. See pay rent and other charges.
Q. How do I report a repair?
A. If the repair is urgent please phone us. If the repair is non-urgent you can complete a simple repair request online. See report a repair.
Q. How do I report an emergency repair out of hours?
A. During the evenings from 8pm to 8am, at weekends and public holidays we operate an emergency out of hours repair service. See report an emergency repair.
Q. Can an extra socket be put in a room?
A. This kind of alteration can be carried out, but it would be your responsibility to pay for a qualified electrician to complete the work. You will also need to gain permission from Hackney Homes prior to this kind of alteration.
Q. Can I pay my rent using this website?
A. Yes. The site is secure and the process is very simple. All you have to do is follow the prompts on the website. Tenants can pay their rent and any garage fees. Leaseholders are also able to pay their service charges and major works charges using this online system. See pay your rent and other charges online.
Q. Where is my nearest housing office?
A. We have a number of housing offices throughout the borough. Locate my nearest housing office.
Q. How do I become a Hackney Homes tenant?
A. If you are interested in renting a home from Hackney Homes Homes, you will need to register with the Hackney Council. See Register for a House.