Performance

   

Reasons for Monitoring Performance

Co-regulation requires landlords and tenants to work more closely together than ever before in scrutinising the delivery of regulatory standards and local offers.

All social landlords have to report on their performance against the six regulatory standards, which came into force in April 2010.

In addition to this, Hackney Homes, Hackney Council and a number of social landlords in the borough have agreed a common set of service standards for all tenants in Hackney, known as the Hackney Offer.

Download a PDF document of the Hackney Offer (opens in a new window)

A tenant scrutiny panel has been implemented for the core purpose to monitor Hackney Homes against the agreed offer. This includes the scrutinising of performance.

In order to achieve this, we have set out our performance against the areas that residents informed the Council and Hackney Homes as being important.

In a number of surveys, residents said that they required: -

a) a quick and reliable repairs service
b) a quick and effective response to anti-social behaviour
c) cleaner and more attractive surroundings

Monthly Performance Digests 2011/12

The performance digests are one way that Hackney Homes monitors performance across a range of services provided by the Housing Service.

Hackney Homes' Performance team is responsible for the collection of this information and the provision of it to the Board, Senior Management team and to Hackney Council.

The performance monitoring year is based on the financial year from 1 April to 31 March.