Tenant Management Organisations

A Tenant Management Organisation (TMO) is an organisation set up by tenants and/ or leaseholders to manage their estate/ block.

Each TMO has its own legal contract with the council, known as the management agreement. This agreement outlines what services the TMO is responsible for and what services the council is responsible for. The services provided by TMOs are mainly funded by the management fees paid by the council under the management agreement.

TMOs usually operate as an Industrial and Provident Society or as a company. The council provides TMOs with their own local offices and office equipment including IT. TMOs employ their own staff to provide housing management services to their residents.

TMOs can choose how much or how little responsibility they want to take over from the council. The services managed by TMOs vary but may include:

  • day to day repairs and maintenance
  • tenancy management
  • cleaning
  • grounds maintenance
  • rent collection and rent recovery.

There are ten TMOs in Hackney which manage over 5,000 homes which range in size from 114 to over 1,100 homes.

TMO support

The TMO forum is made up of TMO board members and TMO managers. The forum meets quarterly to discuss issues relating to all TMOs in Hackney.

Our Tenant Management Organisation Team provides advice, support and guidance to TMOs and monitors TMO performance.

Setting up a TMO

Step 1 - Explore the options for involvement
Step 2 - Right to manage notice
Step 3 - Develop business plan training and negotiations
Step 4 - Competence assessment
Step 5 - Offer to tenants and then ballot
Step 6 - Setting up and going live

Becoming a member of a TMO, or starting one yourself, is one way of becoming more involved with your housing services. A group of tenants and/ or leaseholders will start by looking at the options for taking over services.

Council tenants and/ or leaseholders have the right to set up a TMO provided they have been independently assessed to be competent to manage the proposed services and the majority of secure tenants agree to the TMO in a secret ballot.

If a TMO is set up you still remain as a tenant or a leaseholder of the council and your existing rights are protected.

More information is available from the National Federation of TMOs. If you are interested in setting up a TMO, contact our Tenant Management Organisation Team.

Contact TMO's

There are 10 TMOs in Hackney

  • North and South Arden TMO
  • Clapton Park Management Organisation
  • Cranston South TMO
  • Downs Estate TMO
  • Lordship South TMO
  • Suffolk Estate
  • Co-operative
  • Tower Management Organisation
  • Wenlock Barn TMO
  • Wick Village Tenant Management Co-operative
  • Wyke Tenants and Residents Co-operative

For contact details please view the Contact TMOs document (Word, 1.31 MB)

Contact our Tenant Management Organisation Team

020 8356 4340