Leasehold Liaison Officers
By working with our partners Pinnacle, Pathmeads and Mouchel Parkman, Hackney Homes have made another improvement to our services by introducing Leasehold Liaison Officers (LLOs) in each of the five neighbourhoods.
We did this in consultation with the borough-wide Leaseholder and Freeholder Forum and North East Leaseholders' Association. This will ensure consistent, improved customer service and provide value for money for our leaseholders and freeholders.
Contacts
De Beauvoir and Queensbridge Neighbourhood Office
Neil Rumbold, phone: 020 8356 6632
Neil Rumbold, phone: 020 8356 6632
North West Neighbourhood Office
Thomas Nolan, phone: 020 8356 6385
Thomas Nolan, phone: 020 8356 6385
Shoreditch Neighbourhood Office
Diana Otieno, phone: 020 8356 6707
Diana Otieno, phone: 020 8356 6707
North East Neighbourhood Office
Doreen Irish, phone: 020 8356 6539
Doreen Irish, phone: 020 8356 6539
Homerton Neighbourhood Office
Vacant, phone: 020 8356 7800
Vacant, phone: 020 8356 7800
The role of the LLOs is to:
- Act as a link between the Neighbourhood Office and Leasehold & Right to Buy Services
- Liaise and lead on more complex leasehold queries/enquiries, without absolving other Housing Managers from their responsibilities
- Represent the Neighbourhood Office at meetings, conventions and surgeries relating to leasehold management issues
- Identify training issues within the Neighbourhood Team on leasehold management issues
- With the assistance of Leasehold & Right to Buy Services, provide leasehold management training for the Neighbourhood Team
- Raise the knowledge base of leasehold management among the Neighbourhood Team
- Anticipate issues and cascade information to the Neighbourhood Team
Please remember:
For enquiries on the day-to-day management of your estates including services such as cleaning, maintenance, repairs, anti-social behaviour, making improvements and alterations to your property, please continue to contact the Housing Manager at your local Neighbourhood Office
For enquires relating to the calculation, billing and payment of your service charges and major works, subletting and selling your property, please contact Leasehold & Right to Buy Services on 020 8356 2100.