Response Times
Hackney Homes has standards for dealing with your repairs.
IMMEDIATE REPAIRS:
Make safe within 2 hours
- Major damage
- Flooding
- Home is insecure
- Real danger to life or limb
EMERGENCY REPAIRS:
Make safe within 24 hours (same day if reported before 12 noon)
- Water leaks where uncontrollable
- Blocked toilet (if you only have the one)
- No drinking water
- No electricity supply to home
NORMAL REPAIRS:
- Within 20 working days (Usually within 3-10 days by appointment)
- When the repair does not pose any danger to occupants or members of the public.
If you have any queries you can contact the Housing Contact Centre on 0208 356 3691 or email.